Refund policy

Last updated: 22/7/2026

OUR POLICY
We want you to love your Tidyrow order. If something isn't right, here's how we handle it.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at [CONTACT EMAIL] with your order number and a photo of the issue. We'll offer a free replacement or a full refund, your choice.

CHANGE OF MIND
Because our products ship directly from our fulfilment partners, we're unable to offer returns for change-of-mind purchases. Please review product descriptions carefully before ordering — contact us first if you have questions.

LOST OR MISSING ORDERS
If tracking shows no movement for 10+ days, or your order hasn't arrived within the estimated window, contact us at [CONTACT EMAIL] and we'll investigate and arrange a replacement or refund if confirmed lost.

HOW TO REQUEST A REFUND/REPLACEMENT
Email (lbwebstudio01@gmail.com) with your order number, a description of the issue, and photos (for damaged/defective/incorrect items). We aim to respond within 2 business days.

REFUND PROCESSING
Approved refunds are issued to your original payment method within 5-10 business days.

CONTACT US
Questions about your order? Reach us at (lbwebstudio01@gmail.com)